General Terms and Conditions of Sale

Article 1. General Information

The website www.okinoliving.com is owned by OKINO LIVING, a company with its registered office located at 3 Avenue Marie Reynoard, 38100 Grenoble, France, registered with the Grenoble Trade and Companies Register under number 931 546 766.

Article 2. Purpose

These General Terms and Conditions of Sale (GTCS) govern the contractual relationships between OKINO LIVING and any individual wishing to make a purchase on the website www.okinoliving.com.

Article 3. Products

OKINO LIVING offers furniture and accessories suitable for pets.

Products sold are new and comply with current legislation and applicable standards in France.

The essential characteristics of the products are presented on the website. The photographs are as accurate as possible; however, the Seller cannot be held liable for errors or omissions in the presentation. The photographs of the products are not contractually binding.

Article 4. Prices

The product prices are displayed in euros, including all taxes (VAT included), with standard delivery fees included. For premium delivery by a specialized carrier with appointment scheduling and signature, refer to Article 6 below or click here. OKINO LIVING reserves the right to modify its prices at any time. However, products will be billed based on the rates in effect at the time of the order.

Article 5. Purchase Process

The purchasing process on www.okinoliving.com consists of the following steps:

1. Product selection: Browse the website and click “Add to cart” to add a product. The cart will display the selected product’s name, quantity, and price in euros.

2. Start purchase process: Click “Checkout” to initiate your order.

3. Enter purchase details: Fill in your contact and delivery information. Before confirming, you can correct any errors in the entered data. Once verified, confirm your order.

4. Select payment method: Choose your preferred payment method, accept the GTCS by checking the appropriate box, and click “Place order.” The contract is concluded at this point.

5. Order confirmation: OKINO LIVING will send you a confirmation email within 24 hours, including:

• Order number

• Order date

• Summary of the products ordered

Modification or cancellation: Once confirmed, the order cannot be modified or canceled except in cases provided by law or these GTCS.

Article 6. Delivery

The Client must ensure the package’s conformity upon receipt. Once the consumer takes possession of the goods, the risks of loss or damage are transferred to them.

The delivery period is the time between the order being recorded and the products being made available on-site (as per Article 1604 of the Civil Code). The transportation time is added to the delivery period.

Our company strives to meet the delivery deadlines indicated upon order acceptance based on industry-standard logistical timeframes and to fulfill orders except in cases of force majeure. The delivery slip provided by the carrier serves as proof of successful delivery.

The Client agrees to be present on the agreed delivery date with the carrier and to verify the order’s conformity upon receipt. If the Client cannot be present, they must designate an authorized person to receive the delivery and assume responsibility for it.

The available delivery options are as follows:

1. Standard delivery (“doorstep”): Performed by a courier service. The delivery is made to the entrance of your building or at the gate of your residence.

2. Premium delivery: Conducted by a specialized carrier with scheduled appointments and signature confirmation. The delivery is made to the desired room or location by two delivery personnel. Applicable fees vary based on the package’s weight:

Weight-based pricing:

• 0 to 30 kg: €35 (including VAT)
• 31 to 50 kg: €45 (including VAT)
• 51 to 70 kg: €50 (including VAT)
• 71 to 90 kg: €55 (including VAT)
• 91 to 150 kg: €60 (including VAT)

Relay Point Delivery®: Based on the information provided by the Client, the recipient of the package will be notified of its arrival at the Relay Point® via email and/or SMS. If delivery to the designated Relay Point® is not possible, MONDIAL RELAY may deliver the package to the nearest available Relay Point® after notifying the recipient. No refund for the service will be provided in such cases.

Packages are held at the Relay Point® for a period of 14 calendar days*. The package is handed over to the recipient upon presentation of valid identification and a digital signature on the Relay Point® terminal or a delivery receipt*. In cases where the signature is recorded on an electronic terminal, this signature and its reproduction serve as proof of delivery to the recipient and are legally equivalent to a handwritten signature*.

Packages that are not collected by the recipient within this period will be returned to the sender via the designated Relay Point®.

The Client is notified via email when the package is made available at the drop-off Relay Point®. The package will remain available to the Client for 14 calendar days at the designated Relay Point®.

After this period, the package will be sent from the drop-off Relay Point® to Mondial Relay’s Service Expertise at 9 Avenue Antoine Pinay, 59510 HEM. The package will be held at this address for one month. The Client is responsible for retrieving the package at their own expense. After this one-month period, Mondial Relay may dispose of the package as it sees fit.

*For delivery to an automatic Relay Point® locker: The holding period is 3 calendar days. Retrieval requires a PIN code or QR code, and uncollected packages will be transferred to a nearby Relay Point® for drop-off.

Delivery Type Based on Products

The type of delivery depends on the products ordered. Examples include: “scratched items, dents, non-compliant product – incorrect reference, color errors, etc.” For certain islands, delivery pricing is applicable only up to the pier. The carrier will notify the Client of the package’s arrival. It is the Client’s responsibility to arrange for package collection.

Special Delivery Situations

If your residence is in an area inaccessible to large vehicles, please contact customer service to discuss alternative delivery options for your package(s).

Article 7. Return and Refund Period

In accordance with Articles L221-18 and subsequent of the Consumer Code, you have a 14-day period from the receipt of your order to exercise your right of withdrawal. Products must be returned in their original condition and packaging.

If the delivered products do not meet your expectations, please send us the completed withdrawal form either by email (click here) or by post to the following address:

OKINO LIVING

3 Avenue Marie Reynoard

38100 Grenoble (France)

You can download the withdrawal form directly from our website at the following address: www.okinoliving.com.

If the deadline falls on a Saturday, Sunday, or public holiday, it is extended to the next working day.

The return of goods is the responsibility of the Client. The Client must arrange for a transporter to return the goods in the best possible condition. The transportation costs and associated risks (loss or damage) are entirely borne by the Client. In case of loss by the transporter, the Client alone is responsible.

The return of a product will only be accepted if it is in its original packaging or equivalent packaging. No refund will be issued if the product is deemed unsuitable for resale.

For all item returns, please send the packages, at your expense, to the following address:

ABERIAL - Nicolas Pocard

65 Route de Combes

82700 Montech

Each returned package must include a return number provided by OKINO LIVING’s customer service.

The refund for returned goods will be made within fourteen (14) days from the date we are informed of the Client’s decision to withdraw, provided the goods are returned in a new, complete state and in their original packaging or other suitable packaging.

Refunds will be made using the same payment method as the initial order.

For Clients who wish OKINO LIVING to arrange the collection of packages, a request must be made to our customer service. Below is an indicative pricing grid for organizing returns:

Return Pricing Grid

These rates apply only to mainland France.

• For clients in the Benelux region, a 25% surcharge applies.

• An additional fee of €30 (including VAT) applies for Corsica and islands.

Weight (Kg) Tariffs (€ incl. VAT)

0–15 45

16–30 65

31–40 95

41–50 105

51–60 115

61–70 120

71–80 125

81–90 135

91–100 140

101–150 185

151–200 225

These rates do not include upstairs collection or the use of specific handling equipment.

Article 8. Warranty

For consumer use (in accordance with the Consumer Code), all our products come with a legal compliance warranty of 2 years from the delivery date. In the event of a repair, this warranty is extended by 6 months.

The warranty does not apply in the following cases:

a) Damage caused during transport after delivery, accidents, improper use, or any other non-compliant usage.

b) Transport of the product without its original packaging.

c) Burns, cuts, scratches, abrasions, or other damage caused by pets or improper use.

d) Contact with chemicals (acids, solvents, dyes, etc.) or cleaning with unsuitable products.

e) Discoloration due to exposure to sunlight or a heat source.

f) Indirect damages or losses of any kind.

g) Damage resulting from failure to follow the provided installation, usage, or maintenance instructions.

Article 9. Payment

Payment for products can be made by credit card, PayPal, or any other payment method offered on the website.

Article 10. Force Majeure

A force majeure event will immediately suspend the execution of the order. This termination will take effect upon the presentation of the first registered letter canceling the sales contract.

Article 11. Retention of Title

Any failure by the Client to fulfill their payment obligation entitles Concept Usine to demand the immediate return of the delivered merchandise. We reserve the right to cancel the sale after a formal notice and to request the return of goods at the Client’s expense.

Article 12. Personal Data

The information collected during your order is processed in accordance with our Privacy Policy.

Article 13. Applicable Law

These General Terms and Conditions of Sale are governed by French law. In the event of a dispute, an amicable solution will be prioritized before any judicial recourse.

Article 14. Personal Data

OKINO LIVING is committed to preserving the confidentiality of the information provided by the buyer for the use of certain services. All information concerning the buyer is subject to the provisions of Law No. 78-17 of January 6, 1978.

As such, the user has the right to access, modify, and delete their information. This can be requested at any time by mail to the following address:

OKINO LIVING

3 Avenue Marie Reynoard

38100 Grenoble

Article 15. Dispute Resolution

These online sales terms are governed by French law. In the event of a dispute, jurisdiction is assigned to the competent courts of Grenoble, notwithstanding multiple defendants or third-party warranty claims.

These General Terms and Conditions of Sale are subject to modification at any time without notice. The terms applicable are those in effect on the date of the buyer’s order.

For any questions regarding these General Terms and Conditions of Sale, you can contact OKINO LIVING at the following address:

OKINO LIVING

3 Avenue Marie Reynoard

38100 Grenoble

Email: contact@okinoliving.com

By confirming your order, you accept without reservation the terms of these General Terms and Conditions of Sale.

Article 16. Mediation

In accordance with the provisions of the Consumer Code concerning amicable dispute resolution, the Seller adheres to the mediation platform SAS CNPM – Mediation - Consumption. Their contact details are:

27 Avenue de la Libération, 42200 Saint Chamond

Website: https://www.cnpm-mediation-consommation.eu

After a prior written approach by the Client to the Seller, the Mediator’s Service can be contacted for any consumer dispute that has not been resolved.